inakshe

inakshe Terms of Service

Effective date: 2026-10-06

§ 1. General Provisions

  1. These Terms set out the rules for using the website available at https://inakshe.com (the "Service").
  2. The Service is operated by Pavlo Kozub, a sole proprietor doing business as Pavlo Kozub, registered in the Polish Central Register of Economic Activity (CEIDG), registered address: Mochnaniec 39, 30-395 Krakow, Tax ID (NIP): 6762680373, REGON: 540067776 (the "Provider").
  3. Contact: [email protected] (general), [email protected] (data-protection matters).
  4. These Terms constitute the terms of service referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną — "UŚUDE"; consolidated text: Dz.U. z 2024 r. poz. 1513, as amended).
  5. The Service is an intermediary service in the form of an online platform within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (Digital Services Act, "DSA"). Single point of contact for authorities of Member States, the European Commission, and the European Board for Digital Services (DSA Art. 11) as well as for recipients of the service (DSA Art. 12): [email protected]. Languages of communication: Polish, English, Ukrainian. Reports are reviewed by a human and are not based solely on automated means.
  6. The Service is primarily addressed to Users from the European Union. Users outside the European Union may use the Service subject to these Terms.

§ 2. Definitions

  • Service — the website inakshe.com together with related communication channels (email, forms).
  • User — any person using the Service.
  • Account — the set of resources and permissions assigned to a registered User, enabling management of a Card (for the Card Owner) or search preferences (for a Seeker).
  • Catalog — the Service function indexing publicly available profiles of specialists and organizations.
  • Card — an individual profile of a specialist or organization in the Catalog, showing professional contact details, scope of services, and optional supplementary content.
  • Card Owner — the specialist or organization whose data appears on the Card and who holds editorial control over its content after completing the claim process.
  • Card modes — a Card may exist in three modes:
    • "unverified" — professional data obtained from publicly available sources, without confirmation by the Specialist (see Privacy Notice § 2.4(a)); internal technical label: scraped,
    • "claimed by Specialist" — a Card over which the Specialist has taken editorial control through claim-flow, before entering their own content; internal technical label: claim_verified,
    • "managed by Owner" — managed directly by the Specialist or Organization after claim-flow, with their own content entered; internal technical label: owner_managed.
  • Nominator — a person submitting a specialist through the Nomination form.
  • Seeker — a User who uses the Catalog to find a specialist.
  • Consumer — a natural person entering into a legal act with an entrepreneur not directly connected with their business or professional activity (Polish Civil Code — Kodeks cywilny, "KC" — art. 22¹).
  • Entrepreneur with Consumer Rights (Przedsiębiorca na prawach konsumenta) — a natural person conducting economic activity, entering into an agreement directly connected with that activity, where the content of the agreement indicates that it is not of a professional character for them, as follows in particular from the subject of the economic activity disclosed on the basis of the CEIDG regulations. The provisions of these Terms concerning the Consumer apply to such a person within the scope provided by art. 385⁵, 556⁴, 556⁵, and 576⁵ KC and art. 38a of the Act of 30 May 2014 on Consumer Rights.
  • Illegal Content — any information that, in itself or by reference to an activity, including the sale of products or the provision of services, is not in compliance with Union law or with the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law (DSA Art. 3(h)).
  • Terms-infringing Content — information that is not Illegal Content but violates these Terms, in particular the requirements applicable to Specialist profiles.

§ 3. Scope of Services

  1. The Service provides the following services electronically:
    1. Access to informational content about the inakshe project.
    2. Subscription to the Waitlist via the website form.
    3. Account registration and Card Owner profile management.
    4. Browsing and searching Cards of specialists and organizations in the Catalog.
    5. Submitting proposals to add new specialists to the Catalog (Nominations — see § 8).
    6. Submitting requests to update, claim, or remove a Card.
    7. Reporting Illegal Content (DSA procedure — see § 15).
    8. Submitting appeals against moderation decisions concerning Cards, Nominations, and other content (see § 15).
    9. Email contact with the Provider.
  2. Services are currently provided free of charge. The planned introduction of the paid "Featured" subscription (extended Card features) will require an amendment to these Terms — indicative conditions are described in § 10; their final wording will be set at the time of the amendment.
  3. The inakshe Newsletter (a planned information service about Catalog developments) is not currently provided. Its launch will require separate consents (art. 10 of UŚUDE — commercial information; art. 393 of the Act of 12 July 2024 — Electronic Communications Law — PKE — electronic marketing) collected via a separate checkbox, with the right to withdraw at any time.

§ 4. Technical Requirements

  1. Use of the Service requires:
    1. A device with Internet access.
    2. A current web browser supporting HTML5, CSS3, and ECMAScript, with JavaScript enabled and cookies strictly necessary for the Service.
    3. For Account registration — a working email address capable of receiving the authentication (magic-link) message.
  2. The Provider informs that the use of electronically-provided services is associated with typical Internet risks, in particular phishing, malware, and unauthorized access to the Account. We recommend using up-to-date software and antivirus, and never sharing authentication messages (magic links) with third parties — anyone who receives a magic link will gain access to the Account.
  3. The Provider is not liable for inability or limitation in using the Service caused by reasons attributable to the User, in particular the quality of the Internet connection, device configuration, or User's software.

§ 5. Registration and User Account

  1. Account registration is voluntary — the Catalog is browsable without logging in.
  2. An Account is created by one of the following paths:
    1. Specialist claiming a Card: click the magic link received in the invitation (claim-flow) and confirm via email.
    2. Seeker: enter an email address in the registration form — receive a magic link for password-free login. Optional.
  3. The User must:
    • Provide truthful data and update it when it changes.
    • Secure access to the mailbox associated with the Account and not share authentication messages (magic links) with third parties.
    • Promptly notify the Provider if unauthorized access to the Account is suspected.
  4. The agreement for services not requiring an Account is concluded upon beginning to use the given service (in particular, opening the Service, submitting the Nomination or Waitlist form, submitting a DSA report) and terminates upon ceasing to use it.
  5. The agreement to maintain an Account is concluded upon the first successful login to the Account.
  6. The agreement is concluded for an indefinite term. The User may terminate it at any time without giving a reason and without incurring costs, by self-deleting the Account (see § 14).
  7. The Provider may terminate the Account-maintenance agreement in the cases and manner described in § 14 of these Terms. Termination is accompanied by a justification consistent with DSA Art. 17.
  8. A Consumer and an Entrepreneur with Consumer Rights have the right to withdraw from the Account-maintenance agreement without giving a reason within 14 days of its conclusion. This right is exercised by deleting the Account (see § 14) or by a statement sent to [email protected].

§ 6. Rules for Using the Service

  1. The User undertakes to use the Service in accordance with the law, good practice, and these Terms.

  2. The following are expressly prohibited:

    1. Providing Illegal Content.
    2. Disrupting the functioning of the Service (excessive request volume, attempts to bypass security, introducing malware).
    3. Automated collection of data from the Service without the Provider's consent, in particular scraping Specialists' contact data, and use of Service content for training artificial intelligence or automated machine-learning models.
    4. Impersonating other persons or entities, including false Nominations.
    5. Using the Service for discrimination, harassment, or hate speech, in particular toward the neurodivergent community and persons with disabilities.
    6. Offering on a Card services, methods, or claims inconsistent with the Catalog Standards (described in the Moderation Policy — an integral part of these Terms), in particular:
      • promises of "curing", "fixing", or permanently changing neurodiversity (in particular autism, ADHD, dyslexia);
      • methods whose effectiveness or safety is not supported by current clinical guidelines (in particular NICE, WHO, or relevant national authorities);
      • services exceeding the Specialist's professional competence;
      • practices violating professional ethics, including conversion practices.
    7. Using the contact data of Specialists and Organizations from the Catalog to send commercial information or for purposes other than seeking help or professional cooperation.

  3. In case of a breach of these Terms the Provider may, taking into account the gravity of the breach, in particular:

    • hide or remove the content,
    • restrict the visibility of the Card,
    • temporarily suspend or permanently delete the Account.

    The User will receive a justification of the decision pursuant to DSA Art. 17 and may appeal it in the manner described in § 15.

§ 7. The Catalog and Specialist Cards

7.1. Card Sources

A Card may appear in the Catalog via one of the following paths:

  • "unverified" (internal technical label: scraped): The Provider may create a Card based on publicly available professional data of the Specialist (practice websites, public registries of professional chambers, public professional profiles). The legal basis for such processing is GDPR Art. 6(1)(f) combined, where applicable, with GDPR Art. 9(2)(e). Details in Privacy Notice § 2.4(a).
  • "managed by Owner" (internal technical label: claim_verified or owner_managed): The Specialist has taken editorial control over the Card via claim-flow and manages its content directly. The Specialist is responsible for the lawfulness and truthfulness of the content.

Third-party Nominations are described in § 8. A Nomination does not result in publication of a Card without the Specialist's acceptance or fulfilment of the auto-publication conditions (§ 8(3)).

7.2. Specialist's Right to Object and Takedown

A Specialist whose data appears on a Card has the following rights, exercised free of charge and without undue delay:

  • Right to claim the Card — free, verified by email.
  • Right to edit the claimed Card (after claim-flow).
  • Right to object to processing (GDPR Art. 21) — an objection results in Card removal in the Takedown mode (48 hours from verification), without a requirement for the Specialist to justify it. The Provider does not invoke overriding interests in response to an objection by the data-subject Specialist.
  • Right to Card removal (Takedown) — send an email to [email protected] with subject "Takedown"; executed within 48 hours of verified request.
  • Right to correction — report to [email protected] with subject "Card Correction"; executed within 7 days.

Before transferring a Card the Provider may request additional confirmation that the person is the Specialist to whom the Card pertains, or acts on behalf of the Organization (in particular: a professional practice licence number — numer prawa wykonywania zawodu — or confirmation from the official mailbox of the professional practice), and refuse the transfer in the absence of such confirmation.

7.3. Order of Cards displayed in the Catalog

  1. Cards in the Catalog are displayed to Users based on search and filters, taking into account the following main ranking parameters (from most to least important):
    • relevance to the search query — matching the Specialist's name, scope of work, city, services, and tags with the User's query (a full-text algorithm with field weights);
    • geographical relevance — matching the Specialist's city to the city filter selected by the User;
    • profile completeness — Owner-managed Cards are presented before unverified Cards;
    • conformity with Catalog Standards — Cards without an active warning label (watch, unverified_claims) are presented before Cards with such a label;
    • data currency — Cards with more recent updates are presented earlier when other parameters are equal.
  2. Paid status does not and will not affect the order in which Cards are displayed. The planned Featured subscription (§ 10) provides access only to extended Card features (gallery, longer description, contact module) and does not modify the ranking algorithm. This is a conscious decision stemming from the Catalog's neutral informational function (art. 5 of Regulation 2019/1150).

7.4. Neutrality of Unverified Cards

On unverified Cards (without Specialist claim) the Provider does not display advertising, suggestions, or promotions of competitor Specialists' or Organizations' Cards offering paid services (in particular, the Featured subscription). Unverified Cards are presented as neutral informational entries.

7.5. Responsibility for Card Content

  • In "unverified" mode the Provider applies due diligence in selecting sources but does not warrant full currency of the data. Data on unverified Cards comes from publicly available sources and may be outdated. The Provider updates it periodically but does not warrant currency at every moment. The Specialist may claim the Card at any time and correct the data or request its removal pursuant to § 7.2.
  • In "managed by Owner" mode the Card Owner is responsible for the Card's content and currency. The Provider acts as an intermediary service within the meaning of DSA Art. 4(g).

§ 8. Specialist Nominations

  1. Any User may propose adding a Specialist to the Catalog via the Nomination form available in the Service.
  2. The Nominator provides: the Specialist's name and city, scope of work, public professional contact details, and their own email address. Optionally — a short justifying comment, which is not published and is used only internally during verification.
  3. Nomination handling procedure:
    1. The Provider verifies the Nominator's email (double opt-in).
    2. The Provider sends the Specialist an invitation containing the full information required by GDPR Art. 14:
      • the identity and contact details of the Controller ([email protected]),
      • purpose of processing — publication of the Card in the Catalog for the benefit of persons seeking help,
      • legal basis — GDPR Art. 6(1)(f) (legitimate interest); a description of the balancing of interests is available upon request,
      • categories of data processed — name, city, scope of work, public professional contact details,
      • source of the data — third-party nomination (the Nominator's identity is not disclosed unless they consented) together with verification in publicly available professional sources,
      • retention period — until an effective objection or until the Controller's decision to remove the Card,
      • the Specialist's rights: access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), objection (Art. 21), complaint to the President of the Polish Data Protection Authority (UODO),
      • information that no automated decision-making within the meaning of GDPR Art. 22 is applied to the Card,
      • a link to claim the Card and a link to remove the Card immediately without justification.
    3. The Card becomes publicly visible only upon the Specialist's acceptance or after a fruitless lapse of 14 days from sending the invitation, provided all of the following are met:
      • the invitation was effectively delivered (the email was not returned as undeliverable; in the absence of a known contact address or a non-delivery, the Card is not published);
      • publication covers only public professional data from verifiable sources — without any additional information supplied by the Nominator;
      • the Card is published with a visible "unverified by Specialist" label and a "Is this your Card? Claim or remove" link.
  4. The Nominator represents that:
    • the data they provide is true to the best of their knowledge,
    • they are not nominating a person they know wishes not to be in the Catalog,
    • they are not acting to harass, discriminate against, or harm the Specialist,
    • they do not include in the comment any health data, data of third parties (in particular children), or any other special categories of data within the meaning of GDPR Art. 9.
  5. Unfair Nominations (nominations containing knowingly false data, submitted in another person's name, or intended to cause harm) constitute a breach of these Terms and may result in blocking the Nominator's email address and reporting to law enforcement where a criminal offence is suspected.
  6. The Provider may set quantitative limits on Nominations to protect against abuse and spam. Current limits are published in the Service outside these Terms and may be changed at any time with notice to Users.

§ 9. Provider's Liability

  1. The Provider will make reasonable efforts to keep the Service operating continuously and error-free but does not warrant continuous availability — technical interruptions, including planned ones, may occur.
  2. The Service is informational and catalog-oriented. Information in the Service does not constitute medical, psychological, legal, or other professional advice. The User decides whether to use the services of specific specialists at their own responsibility.
  3. The Provider does not provide the professional services of Specialists presented in the Catalog. The User's relationship with a Specialist or Organization represented in the Catalog (agreement for professional services, consultation, therapy) is independent of the Service.
  4. The verification carried out by the Provider consists of: (a) checking publicly available documents confirming the Specialist's qualifications (where available), (b) checking conformity of the service description with the Catalog Standards described in the Moderation Policy. Verification is performed at a point in time and does not warrant the quality, safety, or results of the Specialist's services. The Provider does not verify the actual effectiveness of specific methods or therapy outcomes — "unverified claims" labels on Cards indicate content that the Provider has not verified.
  5. Subject to mandatory legal provisions, the Provider's liability toward a User who is neither a Consumer nor an Entrepreneur with Consumer Rights is limited to actual damages, excluding lost profits. This limitation does not apply to damage caused intentionally and in other cases where the limitation of liability is excluded under mandatory legal provisions.
  6. The Provider is not liable for information posted by Users or Card Owners if it had no actual knowledge of its unlawful character and, upon obtaining such knowledge (in particular through a report described in § 15), promptly removed or disabled access to it (DSA Art. 6). The Provider's procedure after receiving a report is described in § 15 and in the Moderation Policy.

§ 10. Future Paid Services (Featured)

  1. The Provider plans to introduce a paid "Featured" subscription for Card Owners, including extended Card features (gallery, longer description, contact module).
  2. Introduction of the Featured subscription will be preceded by an amendment to these Terms (see § 16) covering, among other things: pricing, payment terms, complaint procedure for the paid service, Consumer and Entrepreneur-with-Consumer-Rights rights in accordance with applicable regulations (in particular the 14-day right of withdrawal where applicable), and rules for feature expiration after the subscription ends.
  3. Cards with a Featured subscription are visually marked with a "Featured" label and present extended information (gallery, longer description, contact module). The Featured label does not affect the order of Cards in search results (see § 7.3(2)).
  4. Featured extended features do not affect the content or display of other Specialists' Cards. On Cards not claimed by the Specialist no advertising, suggestions, or promotions of competing Cards are displayed — § 7.4 applies.
  5. Until the paid subscription is introduced the provisions of § 10 remain informational — they do not create obligations for either party.

§ 11. Intellectual Property

  1. Graphical, textual, source code, and layout elements of the Service belong to the Provider or are used under appropriate licences.

  2. The Catalog, as a database, is protected under the Polish Act of 27 July 2001 on Database Protection. The extraction and re-utilization of the whole or a substantial part (evaluated qualitatively or quantitatively) of the contents of the database without the Provider's consent is prohibited.

  3. Card Owner's content (descriptions, photographs, organization logos entered by the Owner in managed mode) remains the property of the Card Owner. The Card Owner grants the Provider a non-exclusive, royalty-free, territorially unlimited licence to this content in the following fields of exploitation:

    • recording and reproduction in digital form;
    • storage on the Provider's servers and its hosting subcontractors;
    • public communication on the Internet in such a way that everyone can access the content at a place and time of their choosing — in the Service, in the newsletter, and in inakshe profiles on social media;
    • making technical modifications (resizing, cropping, compression);
    • translation of descriptions into other languages, including automated translation (derivative works within the meaning of art. 2 of the Polish Act on Copyright and Neighbouring Rights);
    • granting sublicences to infrastructure providers to the extent necessary for the Service to operate.

    The licence terminates upon removal of the Card — except for materials disseminated up to that moment (in particular newsletter emails already sent) and backups kept in accordance with § 14 (up to 90 days after Account deletion).

  4. The name and mark inakshe are used by the Provider and are protected by law.

  5. The Card Owner warrants that: (a) they hold all rights to the posted content, (b) the persons shown in photographs consented to dissemination of their image in accordance with art. 81 of the Polish Act on Copyright and Neighbouring Rights, (c) the posting of photographs of the Specialist's clients — in particular children — and of any materials permitting identification of clients or revealing information about their health, is prohibited.

  6. In case of third-party claims against the Provider in connection with content posted by the Card Owner, a Card Owner who is neither a Consumer nor an Entrepreneur with Consumer Rights undertakes to reimburse the Provider's reasonable defense and settlement costs, subject to art. 473 § 2 KC (intentional damage excluded from the limitation).

  7. Downloading and using Service content is permitted within the scope of permitted personal use. Commercial use requires the consent of the Provider or the owner of the content concerned.

§ 12. Complaints

  1. Complaints concerning the functioning of the Service should be sent to [email protected] with subject "Reklamacja" / "Complaint" / "Skarga" (or in another form permitting identification of the complaint). Alternatively — to the Provider's registered address (Mochnaniec 39, 30-395 Krakow) by registered letter.

  2. A complaint should ideally contain:

    1. contact details of the complainant;
    2. description of the problem and circumstances of its occurrence;
    3. the expected resolution.

    The absence of any of the above elements is not grounds for refusing to examine a complaint. If the information provided is insufficient, the Provider will contact the complainant for supplementary information.

  3. Complaints are examined within 14 days of receipt. The outcome is communicated by email.

  4. For complaints concerning moderation decisions, see § 15(5) (internal appeal) and § 15(6) (option of an ADR body).

§ 13. Consumer Dispute Resolution

  1. Consumers have access to out-of-court means of handling complaints and pursuing claims, in particular:
    1. application to an authorized entity for out-of-court consumer dispute resolution, listed in the register maintained by the President of UOKiK;
    2. a mediation request to the Voivodeship Trade Inspection (Wojewódzki Inspektor Inspekcji Handlowej);
    3. assistance from the district (municipal) consumer ombudsman (powiatowy / miejski rzecznik konsumentów) or NGOs active in consumer protection.
  2. Detailed information on out-of-court consumer dispute resolution and the list of authorized entities is available on the UOKiK website: https://polubowne.uokik.gov.pl. The European Commission's ODR Platform was closed on 20 July 2025 pursuant to Regulation (EU) 2024/3228 and is no longer available.
  3. The provisions of § 13 do not exclude the Consumer's rights arising from mandatory legal provisions.
  4. The Provider's participation in out-of-court dispute resolution is voluntary; the Provider will inform of its consent or refusal to participate in proceedings after receiving the relevant notification from an authorized body.

§ 14. Suspension and Deletion of an Account

  1. Proportionality principle. The measures applied by the Provider (warning, warning label, Card hiding, Account suspension, permanent deletion) are proportionate to the gravity of the breach and — except in cases of serious breaches, legal obligations, and repeated breaches — are preceded by a prior warning (DSA Art. 14(4)).

  2. Grounds for suspending / removing a Card. The Provider reserves the right to suspend an Account or remove a Card for justified reasons, in particular:

    • breach of § 6 (spam, scraping, impersonation, hate speech, professional-ethics violations);
    • unfair Nominations (§ 8(5));
    • mismatch between declared qualifications and actual professional status;
    • publication of Illegal Content and failure to remove it upon request.

  3. Statement of Reasons (DSA Art. 17). The reason for suspension, removal, or restriction of visibility of a Card (in particular watch, unverified_claims labels or Card hiding) is communicated to the Account Owner in a "Statement of Reasons":

    • immediately after the restriction is imposed, by email to the address associated with the Account,
    • and additionally in the Account panel on the next login.

    The Statement of Reasons contains the elements required by DSA Art. 17(3): facts identified, the legal or contractual basis, the scope and duration of the decision, information about any use of automated means, and available remedies. Questions and appeals — to [email protected] with subject "Odwołanie od zawieszenia" ("Suspension Appeal").

  4. Appeal against a moderation decision. Submit an appeal within 6 months of the decision to [email protected] with a case description. We respond within 14 days of receipt. If the appeal is upheld, the Account is reinstated and Cards return to the Catalog.

  5. Data retention after suspension. A suspended Account and associated Cards are retained for 90 days from suspension — but no less than until any appeal is decided — after which the data is permanently deleted. Audit logs are retained for 5 years (see Privacy Notice § 12).

  6. Permanent cessation of service to a Specialist or Organization. Where the Provider permanently removes the Card of a Specialist or Organization conducting economic activity, the Provider:

    • provides a justification on a durable medium at least 30 days before the removal date (art. 4(2) of Regulation 2019/1150),
    • except in cases of repeated breach of these Terms, a legal obligation (in particular a court order or decision of a state authority), or Illegal Content not removed on request — in which cases removal is immediate with contemporaneous justification.

  7. Self-deletion of the Account. Self-deletion is available in the Account settings in the Service. Deletion has a 30-day grace period: Cards are immediately hidden; the Account can be restored by logging in again within 30 days. After the 30-day grace period the data is permanently deleted and the Account-maintenance agreement terminates.

  8. Account deletion by a Card Owner — consequences.

    1. Deletion of the Account by the Card Owner results in the simultaneous removal of associated Cards from the Catalog and is treated as an objection to processing within the meaning of GDPR Art. 21. The data does not return to the "unverified" (scraped) mode and is not re-published.
    2. The Provider retains a minimal technical record (a hash of the email address and a hash of the first and last name) solely to prevent the Specialist being re-added to the Catalog via Nominations or automatic acquisition of public-source data. This record is processed on the basis of GDPR Art. 6(1)(f) (legitimate interest in protecting the withdrawal decision).
    3. The Specialist may also request deletion of this technical record at [email protected]; in that case the Provider does not guarantee protection against re-publication of the Card via Nomination or scraping, because the Specialist cannot be identified in the stream of new data.

§ 15. Content Moderation and DSA Obligations

As a provider of an online platform under the Digital Services Act (Regulation (EU) 2022/2065), the Provider implements the following obligations:

  1. Single point of contact (DSA Art. 11): [email protected] — for correspondence with Member State authorities, the Commission, and the European Board for Digital Services. Languages of communication: Polish, English, Ukrainian.

  2. Point of contact for recipients of the service (DSA Art. 12): [email protected] — for direct communication with Users regarding moderation decisions. Languages of communication: Polish, English, Ukrainian. Communication is not based solely on automated means.

  3. Mechanism for reporting Illegal Content (DSA Art. 16): anyone may report Illegal Content by:

    • the form on the Card page ("Report violation" link),
    • email to [email protected] with subject "DSA Report" ("Zgłoszenie DSA").

    The report should contain:

    • a sufficiently substantiated explanation of why the reporter considers the content to be Illegal Content,
    • the exact location of the content (URL),
    • the name and email address of the reporter — except for reports concerning offences referred to in Articles 3–7 of Directive 2011/93/EU (sexual exploitation of children),
    • a declaration of good faith (DSA Art. 16(2)).

    The Provider promptly acknowledges receipt of the report and informs the reporter of the decision taken and the available remedies.

  4. Statement of Reasons (DSA Art. 17): When a Card is removed or its visibility restricted, an Account is suspended, or a Nomination is refused — the person affected receives a written statement containing: facts identified, the legal or contractual basis, the scope and duration of the decision, information about any use of automated means in detecting or evaluating the content, and available remedies.

  5. Internal complaint-handling system (DSA Art. 20): Recipients of a moderation decision are entitled to a free appeal for 6 months from the decision — in writing to [email protected] with subject "DSA Appeal" ("Odwołanie DSA"). Decisions on appeals are taken under the supervision of appropriately qualified personnel and are not based solely on automated means (DSA Art. 20(6)).

  6. Out-of-court dispute resolution (DSA Art. 21): The recipient of a decision may choose a certified out-of-court dispute-settlement body. The list of certified bodies is maintained by the President of UKE as the national Digital Services Coordinator (https://uke.gov.pl) and published by the European Commission (https://digital-strategy.ec.europa.eu/en/policies/out-of-court-dispute-settlement-bodies). Decisions of such a body are not binding on the Provider (DSA Art. 21(2)).

  7. Transparent terms (DSA Art. 14): These Terms constitute the terms of use; information on restrictions concerning User content is contained in § 6, § 7.4, and the Moderation Policy (moderation-policy.pl.md), which forms an integral part of these Terms.

  8. Trusted flaggers (DSA Art. 22): Reports from Trusted Flaggers are handled with priority. Trusted-Flagger status is granted by the competent Digital Services Coordinator.

  9. Reports of suspected offences (DSA Art. 18): If the Provider becomes aware of information giving grounds to suspect an offence threatening the life or safety of a person, it promptly notifies the competent law-enforcement authorities. This obligation also applies to micro-enterprises and is not subject to the exemptions of DSA Art. 19.

  10. Protection against abuse (DSA Art. 23): The Provider may, after prior warning, temporarily suspend the handling of notices and complaints from persons who frequently submit manifestly unfounded notices, and suspend service to Users who frequently post manifestly Illegal Content.

The Provider, being a micro-enterprise within the meaning of Commission Recommendation 2003/361/EC, is exempt from the obligations in DSA Articles 20–28 (DSA Art. 19). The provisions of § 15(5) (internal appeals) and (8) (Trusted Flaggers) are applied voluntarily. The Provider maintains an internal register of moderation reports and decisions (retention period — 2 years) for the purpose of handling appeals, defending against claims, and ensuring transparency.

§ 16. Changes to These Terms

  1. The Provider may amend these Terms only for valid reasons, which are:
    • a change in generally applicable law or a decision of a competent authority affecting the content of these Terms;
    • the introduction of new, or modification of existing, Service functions;
    • the need to ensure the security of the Service or Users;
    • a change in the technical conditions of service provision;
    • the need to adapt these Terms to obligations arising from the DSA, GDPR, or other acts of European Union law.
  2. Users will be notified of changes:
    • by publishing the amended Terms in the Service at least 30 days in advance (the period reflects art. 8 of Regulation 2019/1150 for business users),
    • and additionally by email to Account holders and persons subscribed to the Waitlist.
  3. Continued use of the Service after amendments enter into force constitutes acceptance of the new version of these Terms. A User who does not accept the amendments may at any time before the amendments take effect terminate the agreement with immediate effect at no cost (art. 8(3) of Regulation 2019/1150 for business Users; Consumer-protection provisions for Consumers).
  4. The notice period does not apply where the change is mandatory under law or by decision of an authority, or necessary to counter an unforeseen and immediate threat to the security of the Service or Users. In such cases, Users are informed of the change without undue delay after its introduction, together with a justification.
  5. Previous versions of these Terms are archived and available in the Service at /terms/archive, with the effective date of each version. The archive allows identification of the version of these Terms in force at the moment a User concluded or modified the agreement.

§ 17. User's Age

  1. Browsing the Catalog is available without age restrictions.
  2. Creating an Account, submitting Nominations, and claiming Cards are available exclusively to adults with full legal capacity (Polish Civil Code — KC — art. 10–11).
  3. The Service is not intended for collecting personal data of children. If the Provider becomes aware that an Account has been created by a minor, it will remove the Account and the associated data.

See also Privacy Notice § 13.

§ 18. Final Provisions

  1. Matters not regulated in these Terms are governed by Polish law, in particular:
    • the Polish Civil Code (Kodeks cywilny),
    • the Act of 18 July 2002 on Providing Services by Electronic Means (UŚUDE),
    • the Act of 30 May 2014 on Consumer Rights (ustawa o prawach konsumenta),
    • Regulation (EU) 2016/679 (GDPR),
    • Regulation (EU) 2022/2065 (DSA),
    • Regulation (EU) 2019/1150 (P2B).
  2. Disputes with Users who are neither Consumers nor Entrepreneurs with Consumer Rights are subject to the ordinary court having jurisdiction over the Provider's registered address (the city of Kraków).
  3. Cross-border consumer-protection clause: To the extent that mandatory consumer-protection provisions in the Consumer's country of residence are more favorable to the Consumer than Polish law, those provisions apply. Nothing in these Terms excludes the Consumer's rights arising from mandatory legal provisions.
  4. These Terms are effective from the date indicated at the beginning and are available free of charge in the Service in a form permitting download, storage, and printing.
  5. These Terms are available in Polish, English, Ukrainian, and Russian. In case of discrepancy between the language versions, the Polish version prevails to the extent the matter is governed by Polish law. The Polish version constitutes the binding text in relations with Consumers residing in Poland (art. 7–7a of the Act of 7 October 1999 on the Polish Language).